Normal service will resume as soon as possiblePosted: May 26, 2016
Normal service will resume as soon as possible
Recently Sue and I had grown very dissatisfied with the service provided by our ISP (Internet Service Provider) and actually went as far as to cancel our existing contract and to sign up with a new provider.
This proved to be big mistake. The new ISP’s service used a different cable system to deliver its service, and after several phone calls, a fair bit of stress, and several trips to the company’s local branches, we ended up cancelling our new contract and returning the router that they had sold us. I then went back to our previous provider cap-in-hand and asked if the cancelled contract could be reinstated. (We had an overlap in the contracts so that the old contract still had almost a fortnight to run.)
Not only was our existing provider more than willing to rescind the cancellation, but they also reduced the monthly cost of our contract and agreed to send us a new and much faster router for free. I am now waiting for the new router to arrive today by courier. Once it has, I will set it up, activate it, and if everything goes well, there should be no breaks in our Internet connect.
The important element of that last sentence is ‘if everything goes well‘. I have been using IT equipment for many years, and I have yet to install a new piece of equipment or program without at least one or two glitches occurring. If I do have problems, and it takes a bit of time to sort them out, please could my regular blog readers imagine that the old TV screen message is there until the problems are overcome?
The courier finally delivered the new router a few minutes after 6.00pm, and by 7.30pm it had been set up, activated, and was working! Normal service appears to have resumed!