Horse, Foot and Guns: Latest news!Posted: March 12, 2016
Yesterday evening I received the following email from Lulu:
You are receiving this message today because we show that you purchased a copy of the book “Horse, Foot and Guns.”
We were notified by the author that the version you received was not the one she intended to be available. The author has asked Lulu to help notify her customers of the error and to inform each customer that she will be replacing it with a complimentary copy of the new version of the book.
We are writing to you today from Lulu to let you know that we will be placing these new orders within the next couple of days. If you ordered with a registered Lulu account, the new order will be placed in your Lulu account and you will be able to track its progress from your Order History page. As this is a complimentary reorder, the payment method will say Invoice, Billed to Lulu.
If you did not order with a registered Lulu account and placed your order as a guest, a reorder will be placed for you; however, you will not be able to track your order. If you wish to inquire about the status of your reorder, please contact Lulu through the Support link on the top right side of the page. Select My Orders, I purchased a book or calendar, Something else, then click the “I still need help” button. Please be sure to include the previous order number and the email address that was used to place the order so that we can better assist you.
We appreciate your patience as we get these orders placed and the new book printed for you. If you have any questions or concerns, please feel free to respond to this message or contact us through the Support link on Lulu.com.
Thank you for shopping with Lulu. Have a great weekend!
Lulu Press, Inc.
I should therefore be receiving a replacement copy of the latest edition of the HORSE, FOOT AND GUNS rules in the very near future … and I think that in doing this Phil Barker and Sue Laflin-Barker have more than made up for the understandable mistake that occurred.
Those of you who have not used Lulu to self-publish your work may not realise that when you do so, you have to upload a copy of the text to your account so that the publication can be allocated an ISBN and pre-publication proof copies can be printed. If you select the wrong option – as I did when I first used Lulu – it is very easy to publish your book before the proofs have been checked and any errors corrected. Luckily for me I realised what I had done before any purchases had taken place, and I was able to upload the corrected text for publication before any copies were sold.